Social networks have become a tool and channel of direct communication with our clients and with a global reach and insertion, both a good comment and a bad one will have an impact on our brand. Social networks have become a tool and channel of direct communication Afghanistan Cell Phone Number Database with our clients and with a global reach and insertion, both a good comment and a bad one will have an impact on our brand. According to the study “Future Digital Latin America 2013” prepared by ComScore in Latin America, social networks are one of the main activities carried out by its inhabitants, they average 10 hours per month, a figure that exceeds 5.8 hours per month throughout the world.
More related notes: Graph Search”: new search system on Facebook Numeralia: 3 tips to make your brand popula Advertising against your smartphone battery In this sense, a study by Conversocial suggests putting into practice the following strategies to reinforce and improve our relationship with the social client:
Understand customer problems: The proliferation and use of social networks has led to the publication of problems and customer complaints faster and with greater impact, we must be prepared and ready to offer a plausible solution in real time. Understanding the volume: To solve the problems of the clients we must check the number of complaints received and what they are about, in this sense if the majority is about the assortment we must address that matter. However, all reports must be attended.
Understand the expectations of response speed: One of the advantages and sense of existence of social networks is the immediate effect they have, this characteristic is inherent to the speed with which we must answer. In this sense, the answer or solution must be consistent and precise to the customer’s requirement.
Understanding the Phone Number List commitment to response on time: Your company has a schedule, what about complaints or comments from customers who are outside of it? Do you have a team ready for it and serve them? To address these issues you must build a team dedicated to those tasks. The more you strengthen your relationship with your social customer, the more impact your brand will have. The digital trend is a reality and we must get on the binary boat.
