One way to promote customer loyalty is to create a close and strong bond based on good service, communication and public relations. México, DF- One way Bahamas Mobile Number Database to promote customer loyalty is to create a close and strong bond based on good service, communication and public relations. A study by the World Tourism Organization (UNWTO) projects a growth of this industry between 3 and 4 percent for 2013. All those who are dedicated to the tourism industry in its different variants must be able to provide updated and real-time information through the favorite channels of their clients, based on the growth of mobility and their devices ( tables and smartphones ).
analysis Headstream Social Brands 100 Report 2013 indicates that the travel industry dominated the list with the top 10 most in-demand brands on social media. The study focused on the cohesion that brands have with social networks and their commitment to the customer. Tourism left the entertainment and consumer industry behind.
A report Conversocial indicates the 5 basic rules to become a leader in tourism social customer service: Promote social media as a service channel: Inviting customers to use different digital platforms is a good way to strengthen ties, launching a tweet with promotions is very effective. Share information actively: Make sure to constantly update their profiles, with real and supported information.
Respond instantly: A quality of clients on vacation is not spending too much time solving problems and a particularity of social networks is its immediate effect, make sure you answer all messages, emails, tweets and provide good service. Listen and offer solutions: Customers’ problems are their problems, a good tweet will lead to more customers, and negative comments are the Phone Number List ones that affect our prestige the most. Do not close your eyes: Not everything will turn out well, at some point there will be a failure in the service, which may be foreign, however everything we receive will serve as learning on the path of providing services. Make your clients enjoy their vacations.