It may take a while but a reality is practically the same for all businesses: acquiring a new customer is more time-consuming and costly in financial terms than keeping the ones you already have. Considered a loyalty strategy. Customer success. If translated. Customer success. Emerged with the objective of keeping customers for longer. In addition to presenting lower costs. It can significantly contribute to the increase in business revenue. It basically seeks to ensure that your customer has reached the goal they wanted when purchasing your product or hiring your service. The solution your company delivers solves his problems and so he feels motivated to continue doing business with you. According to content published on the rock content blog . Lincoln murphy.
What is Customer Success
A success oriented growth consultant not only conceived the concept or operational philosophy. But has applied it to several companies. In his definition. Customer success is when the customer achieves the desired result through interactions with your company . It is important to mention that when talking about this strategy. It does not A Complete List of Unit Phone Numbers involve the service and sales areas. It must correspond to a set of efforts aimed at providing each customer with success through your product or service. Another interesting aspect of cs is that it initially expanded within companies. Where their professionals realized that they should not only teach how to use the technologies. But also how to get good results from them. The successful customer begins to be formed during the qualification for the sale. Passing through the sale itself and arriving in the after-sales and this cycle never ends.
Customer success is also intended to transform the work done within the after-sales. But these two have some differences between them. According to content published on the blog. The aspects that differ are: customer success: goes after the customer and seeks to find out if there is any difficulty after-sales: the customer is the one who gets in touch with questions customer success: serves few customers and maintains close relationships with each one after-sales: serves several customers List Provider and does not establish close contact customer success understands the product service and knows the customer’s area of activity after-sales: service focused on the product service that was sold. Who is the customer success manager? Who is the customer success manager? Now that you understand the concept of customer success and know how it can have a positive impact not only on customer success.